Privacy Policy

Privacy Policy

This Privacy Policy explains how StitchCraft processes personal data in connection with its website, consultations, workshop visits, and garment remodelling and upcycling services in Al Rayyan, Qatar. It also explains the main sources of data, the purposes of processing, limited sharing, cookie use, retention, and the choices available to individuals.

Terms of ServiceContact
Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Contact Information

Contact Information

Email contact
[email protected]
Telephone contact
+974 3364 4395
Postal address
5 Street 132, Industrial Area, Al Rayyan
Privacy contact
[email protected]

Use the contact details below for privacy questions, access requests, or concerns about this notice.

Contact Page

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, handle payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use data to communicate about project status, fit reviews, and related service administration.

Processing is limited to the purposes described in this notice and to compatible operational needs.

Sharing With Service Providers

We may share personal data with service providers that support website hosting, communications, payment handling, record keeping, or other operational functions. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.

Operational sharing is limited to parties that need the information to perform a defined function.

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, or other binding legal obligations. We may also share information to protect our rights, investigate suspected misuse, or respond to safety or security concerns.

Legal disclosures are limited to what is necessary in the circumstances.
01 · Collection

Data We Collect

We may process contact details, project descriptions, garment images, measurement information, communication records, booking details, payment-related information, and any materials or notes you provide for consultation, assessment, redesign, alteration, collection, or follow-up. We may also process limited technical data such as device and usage information when you visit the website.

The categories of data collected depend on the inquiry, booking, or project stage.
02 · Sources

How We Collect Data

We collect personal data when you submit an inquiry, request a consultation, book a visit, communicate by phone or email, use the contact form, bring garments to the workshop, approve a concept, or complete a collection. We may also receive information from payment processing, delivery or collection arrangements, and records generated during assessment, fitting, and project management.

Most information comes directly from you, while some is created during service handling or website use.
03 · Cookies

Cookies We Use

We may use essential cookies to support site security, page navigation, and form functionality. We may also use preference cookies to remember basic settings and analytics cookies to understand general site use and improve performance. Cookies may be session-based or persistent depending on their purpose.

Cookie use is limited to standard website operation and basic measurement.
04 · Controls

Cookie Controls

You may manage cookies through your browser or device settings and, where available, through on-site preference tools. Disabling certain cookies may affect basic website functions, form handling, or the way preferences are remembered. We do not rely on cookie settings to override legal or security-related processing.

Browser settings can usually limit or remove cookies, but some site functions may be affected.

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies. Some records may need to be kept for legal, accounting, or operational reasons.

Available rights may depend on the nature of the request and applicable law.

To make a privacy request, provide enough information for us to identify you and understand the scope of the request. We may ask for additional details to verify identity or locate relevant records. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

Requests are reviewed against identity and record-matching requirements before action is taken.

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.

Records are kept only for as long as needed for service, accounting, or legal purposes.

We may update this Privacy Policy from time to time. The revised version will apply once posted on the website unless a different effective date is stated. Where changes are material, we may provide additional notice through the website or by direct communication if appropriate.

This notice may be revised to reflect operational, legal, or technical changes.